Trapeze Networks SNS-SP-101-NAA-1000 Datasheet download pdf

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SafetyNet Support Packages

Trapeze Networks™ offers product support options beyond the initial limited product warranty

in one, three, or five year contracts.

System Support

-Extended hardware warranty replacement

-AHR (Advance Hardware Shipping Ship) by next business day in most regions

-Software subscription (major, minor and maintenance software releases)

-Technical support assistance

MP Support

-Extended hardware warranty replacement on MP’s and MP power supplies only

-AHR (Advance Hardware Shipping Ship) by next business day in most regions

-This package is intended for customers who choose to not purchase and stock local spares

SafetyNet Program Administration

Trapeze Networks administers the support packages through two support programs – the

Customer Support Program and the Partner Support Program.

Customer Support Program (CSP)

 Trapeze Networks sells the support packages directly to end customers or through partners

 End-customers call Trapeze Networks for warranty or support

Partner Support Program (PSP)

 Trapeze Networks channel partners sell and renews support packages directly to end

customers

 End-customers call channel partners for warranty or support

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TRPZ-BLDN Internal-Document.dot Page 2 SafetyNet Support Package Comparison Initial Warranty System Support SNS-SP-101/103/105 MP Support SN

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Trapeze Networks SNS-SP-101-NAA-1000 Datasheet